It’s time for every airline to adopt and integrate Apple’s new AirTags in their luggage, which can help the airlines quickly locate their missing, lost, and delayed luggage. According to the Department of Transportation, Domestic Airlines handled 470...
Special tips when taking connecting flights over the holidays Almost no one prefers to take a connection over nonstop, but sometimes scheduling, or airfares, make connecting flights the best option. Three of the largest airlines are considered “network...
Little airline jargon words mean a lot when it comes to being on time or making a connection — “out” is not “off,” and “on” is not “in.” “Out,” “off,” “on,” and “in” are...
If you think you’re carrying too much luggage on your next trip, I’ve got news for you: You probably are. How much? Domestic airlines collected $7.1 billion in luggage fees, an increase of almost 5 percent from the previous year. This summer, we’ve...
Fainting on planes is the most common in-flight medical emergency If you hear a flight attendant calling for a doctor in mid-flight, chances are a passenger has fainted. The medical term is syncope. Fainting on planes is the most common in-flight medical emergency. I...
Everyone wants to get on the plane first, and it’s getting out of control. Passengers want to cut the boarding line. I saw it recently while I was getting on a flight from Montevideo, Uruguay, to São Paulo. A man with a cane cut to the front of the line. “I have a...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
