by Charlie Leocha | Oct 11, 2022
The government, airlines, airports, and ancillary services were not prepared for the post-pandemic passenger flood. Every time I hear about a passenger lashing out at a flight attendant, I cringe. First, because violence does not solve anything ever, and Travelers...
by Charlie Leocha | Jul 1, 2021
Congress, the Wall Street Journal, and Travelers United say DOT does not protect aviation consumers. Today will not go down as a good day for the protect aviation consumers team at the Department of Transportation (DOT). Congress sent a letter to DOT. The Wall Street...
by Charlie Leocha | Nov 29, 2018
Consumer groups: DOT’s aviation consumer protection advisory committee tilted in favor of industry Washington, DC—America’s leading consumer and passenger rights organizations today expressed deep concern at the lack of appropriate balance in the new membership of the...
by Charlie Leocha | Jun 26, 2016
This is a topic that doesn’t come up very often. In fact, since the Federal Trade Commission (FTC) doesn’t have jurisdiction over airline reservation systems and travel agencies, it has not been part of the overall Internet privacy discussions. Your...
by Charlie Leocha | Sep 2, 2015
Let airlines decide when cell phones can be used in flight. Open slots at controlled airports for competition. Test emergency evacuations with today’s seat pitch for safety. Provide advanced notification of frequent flier program changes. Disclose cancellation...
by Charlie Leocha | Dec 12, 2013
By Edward Hasbrouck, CTA Policy Analyst There is virtually no legal protection for the privacy of personal information about travelers on U.S.-based airlines: • There is no general consumer privacy law in the U.S. like those in Canada or the European Union. Businesses...
