Educate travelers about their airport and airline rights. This one should be easy. Congress does not have to pass any bills. The DOT doesn’t need a rulemaking. The only thing we need from our government is the courage to defy the airlines and educate travelers. Let...
Some of us can remember what it was like before 9/11. Many of us cannot! Memories are fading. Today, we are starting to see teenagers coming into their own who have never known anything but the world of airport security and endless wars in the Middle East. We have 20...
Sometimes, they may be a regular tour bus; other times, they are a hop-on-hop-off double-deck bus. Most lower levels are air-conditioned. These buses offer a way to see the major sights of a city effortlessly in rain or shine. I used to feel sorry for the tourists who...
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
Lost domestic luggage rules favor passengers, finally. There are lost domestic luggage rules that should be followed before traveling. There are rules when traveling and checking in baggage. And, finally, rules when luggage is lost, delayed or damaged. Passengers who...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
