This is a reprise of a TSA-related post that still bugs me. Today is a good day to reflect on the legacy that 9/11 and the institution of TSA has left us as a society. Recently, I have been watching passengers moving through TSA lines. They shuffle along, don’t...
The International Civil Aviation Organization (ICAO) released a report that concludes ambiguous or confusing air traffic control (ATC) phraseology “is a frequent contributor to aircraft accidents and incidents.” When voice communications will remain the industry’s...
Sabre, one of the big central reservation systems that power travel agencies, has been working hard in Washington and every day with the airlines to get ancillary fees disclosed so that they can be compared across airlines by consumers before passengers purchase their...
WASHINGTON – Given the widespread consumer use of portable electronic devices (PEDs), the Federal Aviation Administration (FAA) is forming a government-industry group to study the current PED policies and procedures aircraft operators use to determine when these...
The battle that the airlines are staging regarding nondisclosure of ancillary fees is a strange one. That factor was on display vividly during the last meeting of the U.S. Department of Transportation (DOT) Advisory Committee on Aviation Consumer Protections (ACACP)...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
