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Stuck on hold with an airline during bad weather? It's only going to get worse

by Janice Hough | Dec 31, 2010

As travel to and from the U.S. east coast slowly returns to normal, more and more horror stories are emerging. Most of the tarmac delay stories involved international flights. But many domestic travelers, while at least they were not stuck on planes, faced canceled...

Stuck on hold with an airline during bad weather? It’s only going to get worse

by Janice Hough | Dec 31, 2010

As travel to and from the U.S. east coast slowly returns to normal, more and more horror stories are emerging. Most of the tarmac delay stories involved international flights. But many domestic travelers, while at least they were not stuck on planes, faced canceled...

What’s an “extra section?” Another reason to use a travel agent

by Janice Hough | Dec 29, 2010

The media is full of stories of passengers being stuck for days with the flight cancellations back east, and of there being no available flights for many of these stranded travelers until New Year’s Day. A friend of mine, who books her own travel online, posted...

What's an "extra section?" Another reason to use a travel agent

by Janice Hough | Dec 29, 2010

The media is full of stories of passengers being stuck for days with the flight cancellations back east, and of there being no available flights for many of these stranded travelers until New Year’s Day. A friend of mine, who books her own travel online, posted...

Why just avoiding the "worst" winter-weather airports may not be enough

by Janice Hough | Dec 28, 2010

Christmas may be over, but winter weather travel disasters are probably just beginning. So far this season, London Heathrow has been basically shut for a few days, and the New York area airports are just thinking about reopening after more than a 24-hour closure....
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Recent Posts

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  • Newark Air Traffic Control issues, the budget process, and Congress

Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • – Removal of restaurant fees from DC area eateries — this is an ongoing project
  • – Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
  • – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • – Creation of the Advisory Committee for Aviation Consumer Protections
  • – Advertised airfares now include airfare plus, mandatory taxes and fees
  • – Lost/damaged/delayed luggage compensation limit increased to $3,800
  • – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

View More Accomplishments

Our Mission:

The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Travelers United is a nonprofit tax-exempt 501(c)(3) organization.

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