by Janice Hough | Jan 21, 2011
As airlines go, Southwest routinely scores well in consumer satisfaction surveys. Partly because of the airline’s generally positive attitude towards their passengers, and partly because as other airlines move towards a fee structure, Southwest has actually...
by Janice Hough | Jan 20, 2011
In general, as a frequent flier, I am reasonably accepting of TSA agents and their idiosyncrasies. As much as I am not crazy about the idea of body scanners, I’ve gotten used to the idea, under the category of “the things I cannot change.” Besides, I...
by Janice Hough | Jan 19, 2011
For most travelers these days, the whole air travel experience has become something to be endured rather than enjoyed. Being pampered is a thing of the past unless you are a super-elite flier. There are still travelers who do enjoy top-notch service, nearly always sit...
by Janice Hough | Jan 17, 2011
Delta’s new system of accepting bids for passengers who are willing to be bumped is being billed as a win-win for consumers and the airlines alike. But, I see potential problems. In a perfect world, travelers would have a better idea if they might be bumped,...
by Janice Hough | Jan 12, 2011
With all the talk about additional fees that airlines are imposing on the traveling public, the oldest industry cash cow (and by far the most lucrative to the airlines before baggage fees) is the change fee. These fees on legacy carriers are always exorbitant and...
