by Janice Hough | Jan 31, 2011
As anyone who reads this blog will know, I am not often a defender of airlines and their attitudes towards customer service. But lately, some travelers, particularly parents traveling with children, have given me some sympathy for the carriers (and fellow passengers)....
by Janice Hough | Jan 27, 2011
Like a lot of things about travel, using miles for an upgrade used to be relatively easy and straightforward. Not anymore. Now most carriers have a myriad of different options based on fare level and mileage used, and most have introduced the dreaded words...
by Janice Hough | Jan 26, 2011
Every frequent traveler learns, no matter how experienced, that everyone eventually makes mistakes. Fortunately most of them are the kind of things that can be laughed off later. For example, it’s easy to forget what hotel or rental car you booked, or even to...
by Janice Hough | Jan 25, 2011
It’s no surprise to frequent travelers that mileage upgrades are getting harder and harder to obtain. It’s due to a number of factors: The economy is recovering, the airlines are getting better and better at yield management and there are an increasing...
by Janice Hough | Jan 24, 2011
At this point, when most major carriers in the U.S. have to be finding it increasingly hard to find new fees to charge their customers, one easy solution is to raise the fees they already charge. Checked baggage fees have in general been slowly increasing since their...
