by Janice Hough | Feb 9, 2011
Anyone who flies regularly between the West coast of the U.S. and Washington, D.C., is almost certainly more familiar than they want to be with Dulles Airport. First the airport is a sprawling place where trains are required to get from check-in to the planes...
by Janice Hough | Feb 7, 2011
While airlines can’t always seem to communicate schedule changes and flight delays, increasingly their ability to mine data from passenger records and mileage numbers means they sure do communicate better when it’s to their advantage. And now...
by Janice Hough | Feb 3, 2011
Debit cards have a lot of advantages for travelers and advantages for anyone trying to watch their finances. Since the money is taken out of the account, or gift card, immediately, there’s no chance of overspending. Plus, prepaid debit cards, amongst other...
by Janice Hough | Feb 2, 2011
The email was apologetic and panicky from a corporate client at 9 p.m. Monday night. United had canceled his flight from San Francisco to New York, and said there was nothing operating. It was a very important meeting, was there anything I could do? As it turned out,...
by Janice Hough | Feb 1, 2011
When most travelers think of customer service, Easyjet is not the first airline that comes to mind. The European budget carrier may not be as barebones as say, Ryanair, but they have long had a reputation for no-frills travel, with surcharges for almost everything....
