by Janice Hough | Apr 25, 2011
American Airlines has been in the travel news a great deal recently, not so much for anything going on with their planes, but with how they want their flights booked. in this new AA world, booking travel will be more difficult for travel agents and may cost more for...
by Janice Hough | Apr 22, 2011
The email from my busy venture-capital-partner client came as usual from her Blackberry; probably from the back seat of the taxi. “Just cfming my flight to Boston is on United.” Well, not exactly. After a long series of back and forth emails earlier this...
by Janice Hough | Apr 21, 2011
Southwest trumps their “Freedom from Fees.” But, other airlines charge surprisingly high change fees on most of their tickets. While there travelers can find the occasional discount fare without penalties (usually in markets that compete directly with...
by Janice Hough | Apr 20, 2011
Airlines love to tout the benefits of alliances and mergers. But from a consumer point of view, while these changes may mean more opportunity to collect frequent flier miles, they also often mean increased fees and confusion. British Airways is part of a Oneworld...
by Janice Hough | Apr 18, 2011
One thing I’ve noticed in a lot of responses to posts is that many travelers have no idea of exactly when and why travel agents charge service fees. It doesn’t help that there is no consistency in the industry. Here’s a little background to perhaps...
