by Janice Hough | Jun 1, 2011
The United Airlines nonstop flight from San Francisco to New Orleans arrived basically on time, at about 11:10 p.m., and after a long walk to the baggage claim area we joked that our bags might have beaten us there. Having taken that nonstop, plus having the orange...
by Janice Hough | May 11, 2011
As a travel agent for many years, I’ve tried every trick I could think of to save clients money. In the “good old days,” before airlines really got their revenue management departments together, many agents cheerfully issued a whole lot of tickets in...
by Janice Hough | May 10, 2011
Unfortunately it’s not a U.S. domestic carrier, or even one of the major Western carriers. In these days of finding airline hare-like quick to raise fuel surcharges and tortoise-like slow to drop them, Emirates Airlines has indeed dropped all their fuel...
by Janice Hough | Apr 28, 2011
The travel industry has come a long way from the early days of the airline GDS reservation system, and that’s particularly true with most hotel reservations. But sometimes hotel reservations seem to disappear in the cloud, so to speak. I’ll never forget...
by Janice Hough | Apr 26, 2011
For some years, United Airlines has had kiosks in major airport baggage claim areas, where passengers can check the status of their bags. These kiosks don’t make it any more likely that a bag is actually on the right flight, but it does help giving travelers a...
