by Janice Hough | Apr 1, 2010
On a regular basis, our agency gets calls from travelers who ask us to match or beat an online price. Sometimes we can beat the prices and sometimes we can’t. Or, sometimes passengers call when they have booked online and are having problems. In those cases, we...
by Janice Hough | Mar 31, 2010
Over the last Christmas holidays, several airlines instituted a “peak travel surcharge” for January 2 and December 26. While this was annoying to passengers and travel agents alike, the carriers justified it by saying that those dates were premium with...
by Janice Hough | Mar 30, 2010
Sometimes airline passengers have no choice. If they are flying to a small airport or between two airports with limited air service, the only option is to connect from “airline A” to “airline B.” Sometimes. Sometimes codeshare arrangements,...
by Janice Hough | Mar 11, 2010
As a regular (if often grumpy) United elite-level flier, there’s something very appealing about the offer of unlimited domestic upgrades. But as a travel agent who spends a great deal of time explaining to people why they can’t get the upgrade they want,...
by Janice Hough | Mar 9, 2010
One of the most irritating hotel surcharges for many travelers is for Internet access. (And, as has been discussed on Consumer Traveler before, sometimes needing to pay twice for two-computer families.) Budget hotels, curiously, often offer Internet access for free....
