Airport concessions are big business these days. They are turning in more and more of airports’ operating profits. What were once an afterthought can now churn bigger and bigger profits as passengers spend more time in airports because of security procedures.
Plus, new outlets are showing up that would not have been considered before. One that stood out at this year’s rewards was Minute Clinic at the Philadelphia airport — a walk-in medical emergency room where consumers can get immunizations, prescriptions and quick medical help.
You can see a Nurse Practitioner or Physician’s Assistant for simple ailments such as urinary tract infections, sinus infections, flu-like symptoms, the common cold and more. Better yet, there is rarely more than about 15-20 minutes wait.
Daniel Solomon, the Co-Founder and CEO of Minute Suites said, “We are focused on bringing Minute Suites to more airports.”
Here is the press release about the overall results of the airport concessions awards.
After reading through these concessions, travelers can take a different look at airports and the amenities that they offer. There may even be something here that you might want to seek out during a layover or before a coming trip.
Airports Council International-North America (ACI-NA) recognized Nashville International Airport as the Richard A. Griesbach Award of Excellence winner in the 2011 Airport Concessions Contest. Darrell D. Watson, Director of Properties, Louisville International Airport, was also recognized as ACI-NA’s Concessions “Person of the Year”.
Nashville’s concession program provides the opportunity for passengers and guests to taste and experience Nashville while at the airport. The program focuses on creating a travel experience that reflects the Music City’s diversity and hospitable spirit, while considering the impact of existing and new security requirements on concessions and customer service convenience in the Terminal.
“Now in our fourteenth year of holding the Richard A. Griesbach Excellence in Airport Concessions Contest, ACI-NA congratulates Nashville as this year’s overall award of excellence winner,” said ACI-NA President Greg Principato. “These award-winning entries help promote the innovative spirit within the airport concessions industry as well as showcase the best programs in North America.”
Under Darrel Watson’s leadership, over the last two years Louisville International Airport has experienced higher revenues and increased levels of customer satisfaction. Through his efforts, the airport has secured contracts for a new retail and food and beverage program, rental car and wireless internet concessions, and taken over management for a large cargo service building. Watson is an active participant with ACI-NA, American Association of Airport Executives (AAAE) and serves as president of the Kentucky Aviation Association.
“We are proud to honor Darrel Watson as this year’s ACI-NA Concessions ‘Person of the Year’,” said Principato. “Darrel’s enthusiasm and creative approach to the business of airports at Louisville International serves as an inspiration to his colleagues.”
The awards were announced during the 2011 ACI-NA Airport Concessions Conference in Atlanta, at which more than 350 representatives of the North American airport concessions industry are in attendance. The purpose of the ACI-NA Excellence in Airport Concessions Contest is to inspire creativity in the industry and to recognize innovative and outstanding airport concessions. Under the continuing financial stress that airports experience, these awards help to demonstrate the importance of airport concessions.
This year’s contest received 150 nominations from airports of all sizes throughout the U.S. and Canada. In addition to the Greisbach award, 24 other awards were presented in the following categories:
Richard A. Griesbach Award of Excellence
Nashville International Airport
Concessions Person of the Year
Darrell D. Watson, Louisville International Airport
Best New Food and Beverage Concept
1st Place: Surdyk’s Flights, Minneapolis-St. Paul International Airport (operated by Surdyk’s Flights)
2nd Place: Healthy Gourmet, John F. Kennedy International Airport (operated by Mar Air Foods)
3rd Place: Burger Bar by Chef Allen, Ft. Lauderdale-Hollywood International Airport (operated by Delaware North Companies – Travel Hospitality Services)
Honorable Mention: URBANCRAVE, George Bush Intercontinental Airport (operated by SSP America)
Honorable Mention: Red Mango, Midway International Airport (Operated by Mac One Midway, LLC)
Best “Green” Concessions Practice or Concept
- 1st Place: Recycling: Grease to Biofuel and Recycling: Cardboard Boxes, Detroit Metropolitan Wayne County Airport (operated by Bradford Airport Logistics)
2nd Place: Enroute Spa, Indianapolis International Airport (operated by Enroute Spa)
3rd Place: Soundbalance, George Bush Intercontinental Airport (operated by Project Horizon)
Best New Retail Concept
1st Place: U*Tique Shop, Hartsfield-Jackson Atlanta International Airport (Operated by Utique, Inc.)
2nd Place: iStore, Toronto Pearson International Airport and Vancouver International Airport (operated by LS travel retail North America)
3rd Place: Flip Flop Stop, Savannah/Hilton Head International Airport (operated by Mercer retail Services, Inc.)
Best New Consumer Service Concept
1st Place: Samsung Passenger Service Sponsorship, Dallas/Fort Worth International Airport (operated by Samsung Telecommunications America, LLC)
2nd Place: Minute Suites, Philadelphia International Airport (operated by Minute Suites)
3rd Place: XpresSpa, John F. Kennedy International Airport (operated by XpresSpa)
Best Food & Beverage Program
1st Place: Newark Liberty International Airport – Terminal C
2nd Place: Indianapolis International Airport
3rd Place: Louisville International Airport
Honorable Mention: Boston-Logan International Airport – Terminal C
Best Convenience Retail Program
1st Place: McCarran International Airport
Best Specialty Retail Program
1st Place: Philadelphia International Airport – B/C Connector
2nd Place: Minneapolis-St. Paul International Airport – Concourse C Cart Program
3rd Place: Louisville International Airport
Entries for this year’s contest were judged by an independent panel comprised of high-level professionals with no vested interest in concession operations, or the outcome of any one airport. In addition to the independent panel, one representative from the previous year’s overall winner was also involved in the judging process.
The ACI-NA Excellence in Concessions Contest, which began in 1998, honors the contributions of Richard A. Griesbach, a long-time industry professional in airport concession programs. Greisbach’s influence on the commercial development of airports extended far beyond his employment with the Metropolitan Washington Airports Authority. The Concessions Person of the Year category was added in 2007.
Previous winners of the prestigious Griesbach Award of Excellence include:
2010 – Vancouver International Airport
2009 – John F. Kennedy International Airport─Terminal 5
2008 – Boston Logan International Airport
2007 – Seattle-Tacoma International Airport
2006 – Memphis International Airport—Concourse B
2005 – Edmonton International Airport—Central Hall
2004 – LaGuardia Airport—Central Terminal Building
2003 – No winner
2002 – Philadelphia International Airport
2001 – Calgary International Airport
2000 – Minneapolis/St. Paul International Airport
Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past 11 years with Congress, the Department of Transportation and industry stakeholders on travel issues. He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018.