A survey conducted of hotel managers in Europe, revealed that hotel operators and managers value honest clients. They like clients who pay their bills, don’t steal the towels, never cancel reservations, check-in and check-out on time and who are friendly to the staff. Did they need a survey?
In a real surprise to American travelers, guests who tip generously were only appreciated by about 20 percent of the hoteliers. This demonstrates a real difference in how the hotel staff makes its money.
The online hotel reservation service hotel.info conducted a survey amongst its German and European partner hotels which showed that hoteliers place great value on the honesty of their guests.
Hoteliers highly appreciate guests who pay their bill and who do not remove items from the hotel. Almost 100% of those taking part in the survey marked this as “very important” or “important.”
Scoring more than 95% the quality of reliability came second, i.e. no last minute cancellations and the observance of the times for check-in and check-out. The third most important quality was held to be the friendliness of guests to the hotel staff. More than 8 out of 10 hotel managers are of this opinion.
Cleanliness and generosity on the part of the guest are not held to be as important as was generally thought. Whilst approximately 80% of hoteliers considered cleanliness to be either “very important” and “important” clearly hoping that rooms will be left clean and tidy the importance of guest generosity was considered far less significant and not really expected. Tips are only considered important by every fifth hotelier.
hotel.info conducted this survey by polling its German and European hoteliers through the hotel newsletter. The hoteliers evaluated guest behavior on the above points with “very important, important, neutral, less important” and “unimportant.” More than 700 hoteliers took part in the survey.
Photo: Hotel Rocco Forte, Villa Kennedy, Frankfurt, Germany
Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past 14 years with Congress, the Department of Transportation, and industry stakeholders on travel issues. He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018.
