Recently, Tripso commented on Aer Lingus preparing for outsourcing from Ireland to the USA. Delta and others are outsourcing their customer service to India and many airlines have started outsourcing maintenance overseas.
For many, these shifts in workers are a personal affair, having affected their jobs and security. For others, especially those using telephone help lines, outsourcing is hard to understand and can be confusing. We can all agree that outsourcing has produced plenty of opportunities for humor. Here is a youtube video I discovered that brought a smile to my face.
Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past 14 years with Congress, the Department of Transportation, and industry stakeholders on travel issues. He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018.
