Hidden Travel Fees

Travelers United sued Avis and Budget for their use of hidden fees in car rentals.

Complaint – Avis – Travelers United v. Avis Rent a Car – 2024-CAB-005792

Complaint – Budget – Travelers United v. Budget Rent A Car System – 2024-CAB-005736

Travelers United filed suit against Aramark Management Services, the operator of Capital One Arena, due to the company imposing a hidden 3 percent fee on food and beverage transactions.

Complaint – Travelers United v. Aramark Management Services – 2025-CAB-007444

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

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Hidden Travel Fees

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Accomplishments