Travelers United sued Avis and Budget for their use of hidden fees in car rentals.
Complaint – Avis – Travelers United v. Avis Rent a Car – 2024-CAB-005792
Complaint – Budget – Travelers United v. Budget Rent A Car System – 2024-CAB-005736
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- – Removal of restaurant fees from DC area eateries — this is an ongoing project
- – Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
- – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- – Creation of the Advisory Committee for Aviation Consumer Protections
- – Advertised airfares now include airfare plus, mandatory taxes and fees
- – Lost/damaged/delayed luggage compensation limit increased to $3,800
- – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.