Whether it’s via a notification from your airline, travel agent, or just luck in checking a flight status, no one likes to find out your plane is delayed. In some cases, there are just no obvious alternatives, or all the later alternatives are sold out. Except for the flights you have no chance of making. Uh, not so fast…
Questions asked about planes and answers I’m often asked plane questions by air travelers, from where to sit on a plane in case of a crash, to why there are tiny holes in aircraft windows, to will lightning cause a plane to crash. Some readers ask practical questions such as are tray tables really as […]
United Airlines removed a bridal couple on the way to their wedding from their aircraft. After the debacle in Chicago and scorpions falling from luggage bins, one would think that United would do anything to avoid another public relations disaster about customer service. But, United may have been right in this bridal-couple case.
By now you’ve likely read about United Airlines having airport security police forcibly remove a passenger from one of their flights after he refused to accept being involuntarily bumped from the flight. You might have seen the disturbing video of the passenger, bloodied by the confrontation, being dragged down the plane’s aisle. How should we make sure this doesn’t happen again?
As a travel agent and an elite-level frequent flier with United, I deal with a lot of their personnel on a regular basis. Though the CEO managed to make matters worse, the low-paid weakest link in their customer service operation failed.