Expedia stops selling American Airlines tickets

The world’s largest online travel agency, Expedia, has removed American Airlines inventory from their website. This action comes after American to push both Expedia and Orbitz into using their proprietary booking system rather than one of the standard...

Airports jammed, phone lines jammed

This latest bout with the weather on the East Coast has highlighted the problems of running airlines at capacity without factoring in weather as an element. It has also shined a spotlight on airlines’ telephone support operations that were overwhelmed first,...

Do we look at flying in coach as time in Purgatory?

I was shocked when I read that the new United-Continental CEO, Jeff Smisek, said matter of factly, “The back of the product on the 747 that United flies is not an acceptable level of product. I know that.” Coach on United is unacceptable. That’s...