Everything seemed fine when Josie Daigle rented a car in Boston from a national chain. A quick look was all she gave the car rental safety check. The cursory glance at the vehicle before she drove off with her two young kids suggested the car was safe. It wasn’t...
Seriously. It happened to Sira Mas, who checked into a boutique hotel in Chicago recently. She found a $25 per night fee on her bill for parking. But she didn’t have a car. “The parking fee was mandatory for every visitor,” says Mas, who works for an e-commerce...
If you want to know if it’s safe to book your next trip through a warehouse club like Costco, just ask Hiroko Ambo. Last year, she bought a travel package through Costco Travel to Seville, Spain, for herself and her two daughters. But she ran into trouble after...
Traveling abroad might soon cost a lot more. Here’s what you need to know about hidden travel taxes. If you think the biggest threat to your travel budget is airline surcharges or resort fees, think again. The latest – and perhaps most brazen – assault on your...
Did Sharmistha Das trash her car when she rented from Lyft? Why are travelers so messy? But Lyft claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks. Why are travelers so messy this summer? Lyft charged her credit card an...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
