What you do next matters, but collective power is a long game. Here’s how to vote with your wallet — and at the ballot box. You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at...
When it comes to travel insurance, details matter. Carr, a stay-at-home mom from Jefferson, Ga., was a guest on her niece’s wedding cruise last year. But she missed the boat after suffering a shoulder injury. Although Carnival Cruises offered her a partial refund,...
Travel prices are falling like leaves on a late October afternoon in Martha’s Vineyard. No question about it, autumn will be a great time to travel — it always has been. But where should you go? Is it safe? And most importantly, where are the leaves? In this guide to...
Tipping is dead. At least tipping as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye. And if you want to know why, just ask Gerri Hether. Like many...
On a recent flight from San Francisco to New York, Luca Dal Zotto found himself sitting next to an airline passenger with noisy electronics. It wasn’t what he said that was noisy, but what he did. The man opened his laptop and began watching John Wick 3 with his...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
