If you’re thinking of going somewhere this spring break, chances are you’ve also been thinking of trip insurance. But experts say you should also think differently, because spring break is not like any other vacation. John Hilton is. He’s got a trip planned to...
The airline industry is moving quickly to undo consumer protections. Put in place during the last four years, last few weeks, the major U.S. airlines asked the Transportation Department to drop a proposal to compensate passengers for flight disruptions. A court has...
From AI to self-service airline apps, has the industry taken travel self-service too far? Annette Johnson thinks so. Travel self-service has gone too far. She’s watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some...
You won’t believe the newest tourist scams. Adrian Dinulescu didn’t when he booked a four-star hotel for a week in Santorini, Greece, this summer. The property had almost perfect reviews, but when he showed up, he found the place was a dump. “No towels, no soap, no...
Transportation Security Administration (TSA) screening is the most dreaded part of a flight for many passengers — especially in 2025. TSA has a well-deserved reputation for treating air travelers like cattle. From yelling at them at the checkpoint (“all laptops,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
