What do airline consumers complain about most?

During the past couple of weeks, two reports about the state of the airline industry and its consumer satisfaction were released. One showed airline statistics regarding consumer issues dropping. The other purported to show airlines’ consumer satisfaction...
The TSA budget — the wrong programs have priority

The TSA budget — the wrong programs have priority

I can’t imagine anyone disagreeing that security at our airports is essential. That said, in my opinion, TSA’s strategic airport security plan is out of step with the country’s air transportation security needs. We can readily see that TSA’s...