Why one-way streets are bad for everyone but speeding cars A surprising study reveals that one-way streets are problematical for those who live on them. It’s also easier on a high-speed one-way road to keep an eye out for police or flee from the scene of a...
During the past couple of weeks, two reports about the state of the airline industry and its consumer satisfaction were released. One showed airline statistics regarding consumer issues dropping. The other purported to show airlines’ consumer satisfaction...
Congress is worried about the new Cruise Vessel Security and Safety Act. You should be, too. Two prominent members of Congress, Sen. Richard Blumenthal and Rep. Doris Matsui, last week sent a letter to Paul Zukunft, commandant of the U.S. Coast Guard, to express major...
The story on the face of it is a complete nightmare — a cancer sufferer with multiple myeloma, who was enjoying a Hawaii vacation with her family, was booted off her return flight on Alaska Airlines because she didn’t have a doctor’s note. And, a passenger...
I can’t imagine anyone disagreeing that security at our airports is essential. That said, in my opinion, TSA’s strategic airport security plan is out of step with the country’s air transportation security needs. We can readily see that TSA’s...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the DOT Consumer Advocate to focus on aviation consumer protections
– Advertised airfares now include airfare plus mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,500
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
