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LATEST STORIES
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why knowing airline wheelchair policies can make flying easier
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
POLICY
Why knowing airline wheelchair policies can make flying easier
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
Don’t make customs agents’ jobs more difficult at the border
U.S. Customs and Border Protection (CBP) presents this list of Holiday Season tips. Knowing what CBP needs travelers to know before getting to passport control and customs stations will make all international travel easier, less stressful, and more enjoyable.
Passengers need an official DOT legal policy
Passengers need a set of judicial rules and precedents for effective litigation in front of DOT. The Department also needs rules about the speed of resolution and how complaints will be handled.
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
TRAVEL ADVICE
Never use these 5 forbidden travel agent words
Any traveler who uses a travel agent, especially the first time they use a travel agent, should read on. Leaving these 5 forbidden words out of the requests to any travel agent will save both traveler and agent a lot of time.
Airlines penalize travelers who book far in advance with unfair ticket validity rules
Making passengers pay for advance booking ticket validity rules is not fair. Airline rules appear to be returning to a new normal. While ticket validity extensions may be ending, the end-of-change-fees — at least for now — are staying. The ticket validity issue,...
Hotel booking — Don’t ignore these 16 red flags!
Before you book your next hotel stay, check to be sure your research doesn't reveal any of my 16 red flags that should make you seriously think about hotel booking. Hotel booking online should be a cinch. There are a myriad of websites to help you book hotels,...
How will the Boeing/Air India situation affect summer travel in 2025?
The Boeing/Air India situation is on the front page of newspapers and the lead story on TV and radio again. At the time of this writing, the seemingly nonstop coverage had slowed down, but even Americans who aren't frequent flyers or generally tuned into airline news...
CORONAVIRUS
Should we mask again to prevent Covid, flu, and RSV while traveling?
Covid and influenza cases are spiking. RSV cases remain strong. Many travelers are masking again and unvaccinated travelers are seriously considering becoming vaccinated before their next journey. As the new year starts, it's impossible to miss the news about...
It’s not okay to fly when you’re contagious with COVID
Some air travelers think it's alright to fly while contagious with COVID. They are wrong! I know of several people who recently flew while infectious with COVID. I've heard from angry readers who also know people who have flown while contagious with COVID. Other...
America needs more international travel, today more than ever
Why are Americans shaking in their boots and fighting each other while there is an international push to normalcy again? I just returned from a month in Italy. Other friends of mine live in France and Spain. Yet other international travel analysts traveled from the...
Easy to get a COVID test before flying? CDC should try to do it!
Finding COVID tests in Europe is real work. I've been in Venice for the past three weeks. I have been asked repeatedly about how Americans returning home can get their COVID test before flying. At first, I said it was easy, just like the CDC. Then I learned that...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
