by Charlie Leocha | Apr 25, 2025
When an airline does not provide service or if refunds are not provided, use DOT’s Web form. During the pandemic, Travelers United fielded hundreds of complaints. I personally told travelers that if they wanted action they should complain to the Department of...
by Charlie Leocha | Oct 11, 2022
The government, airlines, airports, and ancillary services were not prepared for the post-pandemic passenger flood. Every time I hear about a passenger lashing out at a flight attendant, I cringe. First, because violence does not solve anything ever, and Travelers...
by Charlie Leocha | Dec 2, 2021
Travelers United’s President reflects on the dearth of change in aviation regulations About nine months ago I participated in a discussion about the regulatory approach of the new (at that time) administration consumer issues. We considered rules finalized or...
by Janice Hough | Jun 29, 2021
AA was the first to cancel operations due to staffing problems. Soon others will as well. Any situation involving labor staffing problems is complicated. But it’s pretty clear that American Airlines did furlough many pilots. And pilots who have been away from...
by Charlie Leocha | Aug 21, 2015
The airline industry must hate its passengers. They make it difficult, if not nearly impossible, for travelers to comparison shop. And, they are making the travel experience as horrible as possible to generate more profits from extra fees. Airlines do not want air...
