by Charlie Leocha | Aug 31, 2021
DOT’s missions are passenger protection and to keep the aviation system safe. Secretary Buttigieg attended a consumer group meeting with America’s top advocacy groups in late July. For the first time in more than a decade, major consumer organizations...
by Charlie Leocha | Feb 5, 2021
A good place to start with consumer protection at DOT — implement passed laws already on the books During the past half-decade Travelers United has been working hard for consumers. Our mission was to get the Department of Transportation (DOT) to enforce and implement...
by Charlie Leocha | Nov 18, 2020
Airline cancellation refunds — about 80,000 black eyes for DOT The latest Air Traffic Consumer Report August 2020 has been released. It paints a terrible picture of the Department of Transportation (DOT) management of airline consumer protections. Since March 2020 the...
by Charlie Leocha | Nov 17, 2017
As Congress wrestles with the FAA bill, airline IT should be a focus All airlines are having problems with their Information Technology (IT) systems. In recent months, American, Delta, Southwest, United, and British Airways have all faced airline IT failures. The...
