by smith | Nov 13, 2009
LISTEN TO THIS COMMENTARY For those of you who, like me, travel a lot on airplanes, there is good news: Airline executives have become much more innovative in the past year! The bad news is that all of the innovation has been in dreaming up new fees to charge us...
by smith | Oct 19, 2009
Trendy boutique hotels may be in vogue but this hotel groupie loves the classics. Spare me cold, minimalist lobbies and rooms with showers I can’t figure out how to use. And while you’re at it, save those artsy and uncomfortable minimalist sofas for train stations....
by smith | Sep 9, 2009
Talk to anyone, anywhere, anyplace in the United States and you will hear a story about abominable customer service. It’s not industry, demographically, or geographically specific. It’s everywhere and, some would argue, getting worse. Customers ask...
by smith | Sep 3, 2009
Like my step-dad says, “Time to spare? Go by air.” Boy was he right as tarmac delays, delays in general, poor customer service and a laundry list of other ills have prompted a proposed “Passenger Bill of Rights.” This is not the first time such...
by smith | Aug 24, 2009
The tail end of summer is here and many of us are taking advantage of the last minute travel deals we’ve strategically booked. For some, being frugal with travel is the way to go during these tough times. But what about saving money on food while you’re away? It can...
