by smith | Nov 12, 2008
I fly a bit. OK, I fly a lot. I figure that my elite status with two groups saves my company and customers about $3,000 to $4,000 per year. I fly enough to have earned Elite Status on two separate airlines – Continental and United. I have chosen these two...
by smith | Nov 10, 2008
The Department of Transportation released its monthly Air Travel Consumer Report (PDF) Friday, giving us on-time, mishandled baggage and consumer complaint data for September. There have been several news reports on the high-level glamor stuff, but what about the...
by smith | Oct 24, 2008
Wall Street Journal contributor Ron Alsop, in his article “The Trophy Kids Go To Work,” describes a generation of young people raised by mollycoddling Baby Boomer helicopter parents and the challenge today’s employers face trying to manage workers...
by smith | Oct 21, 2008
Uh-oh. Looks like we forgot to celebrate National Customer Service Week. Every year, the first full week of October is dedicated by Congressional proclamation to customer service “professionals” around the country. In the days and weeks leading up the...
by smith | Aug 1, 2008
I wish I hadn’t started to write this blog. What I found out while researching it scares me. Earlier this week, my colleague, Charlie Leocha, wrote about the sorry state of aircraft maintenance. He postulated, in a nutshell, that all of those broken reading...
