Given a choice, almost no one actually likes connection cities. Sometimes cost is an issue. Sometimes nonstops are not available. And sometimes, even if a nonstop IS available, the times are inconvenient at the connection cities. Decades ago, as a young travel agent I...
For decades, there’s been an Ugly American tourist stereotype. Usually, as I remember growing up, an Ugly American involved dressing badly, carrying big cameras, being flashy with money, and yes, often being loud. When I did a semester abroad in England, I will...
One of the constant questions in the travel industry… When should I book travel? While countless articles claim to tell you when the best time to book airfare is, the truth is that it’s a supply-and-demand issue. When should I book travel? As much as...
Smart travelers make these nine passport mistakes People who travel internationally are generally among the savviest travelers. But they can still make mistakes — and some of the most common ones involve passports. As you start international travel again, make sure...
Since it’s a time for Christmas dreams — or for other holidays — here are six wishes for travelers, frequent and infrequent, for 2026. Dear Santa…. Could you make these Christmas dreams come true? Better communication from airlines. Stuff happens, and...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
