by Janice Hough | Jul 20, 2009
For some passengers, the idea of being bumped is a nightmare. For others, when it means a free ticket or other compensation, it’s a dream. But passengers who want to volunteer often face the luck of the draw, or rather, the luck of being near the gate when the...
by Janice Hough | Jul 17, 2009
It’s been a couple weeks since United Airlines shocked the travel industry by announcing that certain agencies would no longer be able to issue their tickets using a credit card. Yes, that’s right, any credit card — even a United Mileage Plus Visa....
by Janice Hough | Jul 16, 2009
Once again, a major airline has reported dismal earnings. American Airlines posted a loss of $390 million for the second quarter of 2009. And other airlines are already talking about layoffs for the fall. I get it. The fall is a slow travel period, and this is a rough...
by Janice Hough | Jul 15, 2009
Most travel agents have probably been on both sides of this one. There’s the client who wants to sail somewhere at the last minute, or within a month or two of sailing, and the ship is sold out. And then there’s the client who has booked early, often at a...
by Janice Hough | Jul 14, 2009
It’s no secret that airlines are doing everything possible to improve their bottom lines. But some of those tactics are more up-front than others. As some of our clients and our agency have discovered, American Airlines has two that have proved especially...
