If you’re flying on a European airline in 2024, you have more rights than you may think. If you’re flying on a European airline in 2024, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation,...
Car rental companies are up to their old rental scams again. Just ask Greg Taylor, who rented a sedan from Fox Rent-A-Car last month. He found that the companies are using their old rental car scams again. He had prepaid $106 through Expedia for the car. But Fox...
Disability pretenders are at it again. They feign wheelchair assistance and depart the flight on their feet. Have you ever been on a miracle flight? You know, where there’s a line of wheelchairs waiting to pre-board — but somehow, those same passengers can walk off...
If it feels like you have a target on your back when you’re traveling, you might be right. American tourists are facing profiling like never before. Sometimes, it’s harmless. For example, I recently walked into a cafe in Rio de Janeiro and experienced profiling in...
Talk is cheap. What’s in your terms and conditions is the only thing that matters Rental owners lie—at least the one who rented Jing Wen Xiong and her husband a private room in London did. He told the newlyweds they would only have to share a bathroom with...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
