A passenger flew from Dallas to Denver last summer; her baggage did not. She filed a claim. Frontier denied it as an overdue baggage claim. Why? Frontier says she waited too long. Collins says Frontier Airlines never gave her a chance to file a claim. Is it an overdue...
Enterprise charges $515 for damage to a rental car when it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Question Enterprise Rental Car in Munich charged me for damage to a rental car I rented last year, even though I returned...
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
If you think customer service is a joke, you’ve probably been traveling recently. I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement Visa by the next business day, sent an emergency card to the wrong...
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want. Hotels are downplaying signature scents and recycling programs, which I can promise you no guest ever asked for. Instead, they’re advertising hotel amenities...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
