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LATEST STORIES
Yes, for an important event you SHOULD fly in a day early
Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn't possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe they...
Travelers are breaking this rule for a cheaper flight. Should you?
Would you break a rule for a cheaper airline ticket? Susan Stevens did when she booked a hacker fare from Vienna to Frankfurt. A round-trip ticket costs hundreds of dollars less than a one-way ticket. So she bought a round-trip fare.“After I landed, I threw the return...
POLICY
Why female crash dummies have no place in safety testing today
A House bill is introduced to use female crash dummies in auto safety studies. Safety standards should be designed for both men and women, especially when 50 percent of drivers are women. Until now, only male dummies have been in crash studies.
Airline customer service commitments — are they worthless?
Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”
The 24-hour rule: Passengers have a full day to correct airline ticketing mistakes
The 24-hour rule requires airlines to provide travelers booking flights 24 hours to cancel their trip or correct errors in the booking of any kind of ticket without any charge or fee from airlines.
Know these four international air travel rights and save
When traveling in Europe, airline travelers have more rights than in the USA. Unfortunately, most Americans are not aware of the rights, or are too lazy to force the airlines to respect their rights.
TRAVEL ADVICE
Yes, for an important event you SHOULD fly in a day early
Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn't possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe they...
Travelers are breaking this rule for a cheaper flight. Should you?
Would you break a rule for a cheaper airline ticket? Susan Stevens did when she booked a hacker fare from Vienna to Frankfurt. A round-trip ticket costs hundreds of dollars less than a one-way ticket. So she bought a round-trip fare.“After I landed, I threw the return...
Online booking mistakes — slow down for better travel
Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes.
British Airways — the latest airline to insult consumers with major fees
Foreign carriers are insulting consumers worse than US carriers. For all that Americans in the travel industry and frequent travelers regularly complain about US carriers, the fact remains that sometimes foreign carriers are insulting consumers with everything from...
CORONAVIRUS
Should we mask again to prevent Covid, flu, and RSV while traveling?
Covid and influenza cases are spiking. RSV cases remain strong. Many travelers are masking again and unvaccinated travelers are seriously considering becoming vaccinated before their next journey. As the new year starts, it's impossible to miss the news about...
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...