DOT complaint form to be sent to the Department of Transportation

Please use this form to file a complaint or comment about airline service you received or requested from an airline or ticket agent that does not relate to airline safety or security. This may include, but is not limited to, topics such as flight delays and cancellations, overbooking, disability, tarmac delays, baggage, discrimination, refunds, ticketing practices, family seating, frequent flyer programs, charter flights, privacy and air ambulance service.

The information you provide in your complaint or comment form will be provided to the appropriate airline or ticket agent. More detailed information about DOT’s complaint-handling process and other helpful information for air travelers is available here.

The required Privacy Act statement applicable to any information you provide is available here.

Items marked with a * are required.

Personal Information:

I am

Contact Information:

Address:

City:

State:

Zip Code:

Home Phone:

Either Email Address or Daytime Phone is required

Email Address:

Verify Email Address:

Daytime Phone:

Would you like a copy of this submission sent to your email?

Yes No

Complaint/Comment Information:

Airline/Company:

* (If not listed or not applicable select “OTHER”)

Flight Date (if applicable):

(Date Format: mm/dd/yyyy)

Flight Itinerary (if applicable):

(Cities / Flight Number)

Description of Problem/Inquiry/Comment*

(Chars left: 3000)

Attach a file (Optional):

File Name: (Please click the “Browse” button to select the file and click “Upload File” button.)

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Incidents of Sexual Misconduct:

If your complaint relates to or includes allegations of sexual misconduct, a copy of your complaint will be sent to the FBI. Sexual misconduct is a broad term. It encompasses any behavior or attempted behavior of a sexual nature that is committed without consent or with someone incapable of consent or by force, intimidation, coercion, or manipulation. Sexual misconduct also includes physical or verbal advances or harassment of a sexual nature, or public indecent exposure.

Note – Please only hit Submit once as our system sometimes takes a few moments to process your complaint.

A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a currently valid OMB Control Number. The OMB Control Number for this information collection is 2105-0568.

Public reporting for this information collection is estimated to be approximately 15 minutes per response, including reviewing instructions, gathering the data needed, and completing and reviewing the information collection. All responses to this collection of information are voluntary and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this burden to: the Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.

If you use the web complaint form above, DOT welcomes any comments that you may have about that process.
Please email any such comments to [email protected].
(That address does not accept complaints about air service, only comments about the web complaint form process.)