by Janice Hough | May 12, 2021
During the pandemic there are no simple trips, and planning is never finished A recent article in the New York Times, 4 Things to Know When Choosing a Travel Agent, had me furious for hours about travel agents. While the article talked about choosing a travel agent,...
by Janice Hough | Aug 18, 2016
Airlines have a love-hate relationship with travel agents. Agents sell over half of the airline tickets in the U.S., and carriers push agents, especially those with large agencies and consortiums, to promote their flights. On the other hand, airlines scramble to have...
by Janice Hough | May 26, 2015
Travelers with excuses pay change fees. Airlines with excuses just shrug, pocket your money and move on. But, just when you think you’ve heard them all, the airlines come up with new and creative excuses. United came up with several this month. (Open note, I...
by Renee Kronon-Schertz | Oct 5, 2014
Thank you for reading Consumer Traveler’s weekly newsletter. You can subscribe to our daily email newsletter here. What you need to know this week As mentioned in last week’s newsletter, Travelers United submitted comments to DOT regarding the disclosure...
by Janice Hough | Nov 27, 2013
Frequent fliers and regular readers of Consumer Traveler are by now familiar with most of the things that can go wrong with joint tickets on airline partners. But, this recent Lufthansa/United debacle for one of my clients was a new one and resulted in his bag being...
