During the pandemic there are no simple trips, and planning is never finished A recent article in the New York Times, 4 Things to Know When Choosing a Travel Agent, had me furious for hours about travel agents. While the article talked about choosing a travel agent,...
Airlines have a love-hate relationship with travel agents. Agents sell over half of the airline tickets in the U.S., and carriers push agents, especially those with large agencies and consortiums, to promote their flights. On the other hand, airlines scramble to have...
Travelers with excuses pay change fees. Airlines with excuses just shrug, pocket your money and move on. But, just when you think you’ve heard them all, the airlines come up with new and creative excuses. United came up with several this month. (Open note, I...
Thank you for reading Consumer Traveler’s weekly newsletter. You can subscribe to our daily email newsletter here. What you need to know this week As mentioned in last week’s newsletter, Travelers United submitted comments to DOT regarding the disclosure...
Frequent fliers and regular readers of Consumer Traveler are by now familiar with most of the things that can go wrong with joint tickets on airline partners. But, this recent Lufthansa/United debacle for one of my clients was a new one and resulted in his bag being...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
