by Ned S. Levi | Jan 30, 2017
Earlier this month, American Airlines announced a new seat class: Basic Economy. The seats will be physically the same as other economy seats, but the terms of the seat purchase are significantly different from regular economy seating. American joins Delta Airlines...
by Charlie Leocha | Feb 22, 2015
Delta Air Lines has released its “Bags On Time” initiative. This is a textbook example of how not to show an airline is focused on basic customer service. The airline heralds its program with this uninspiring introduction. And, later adds more...
