by Charlie Leocha | Jun 11, 2026
Seven principles for aviation consumer protection. Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Six years ago, consumer groups released the principles to the Washington establishment. They...
by Charlie Leocha | Jun 6, 2014
Today we’re introducing our Traveler of the Week feature, a recognition of someone who has changed the way we travel. It’s written by Steve Surjaputra, who has been our curator of travel news. Not quite a year on the job, Transportation Secretary Anthony...
by Charlie Leocha | Jan 4, 2013
From a passenger’s point of view, 2012 was one of the most momentous since deregulation. Airline consumers reached more milestones and the Department of Transportation (DOT) put into effect more passenger protections than in the history of the department. Here...
by Charlie Leocha | Mar 10, 2010
This is one is a series of articles about my work for travelers through the Consumer Travel Alliance (CTA). This organization is a tax-exempt non-profit, so any donations are fully tax deductible. We have been working in Washington, DC, for about a year now and have...
by Charlie Leocha | Jul 21, 2009
United Airlines has relented and agreed to a 60-day waiting period before imposing their new draconian billing directives issued to 28 travel agents less than a month ago. The new requirements limit the agencies to paying all credit card fees and then forwarding fare...
