Seven principles for aviation consumer protection. Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Four years ago, consumer groups released the principles to the Washington establishment. They...
Today we’re introducing our Traveler of the Week feature, a recognition of someone who has changed the way we travel. It’s written by Steve Surjaputra, who has been our curator of travel news. Not quite a year on the job, Transportation Secretary Anthony...
From a passenger’s point of view, 2012 was one of the most momentous since deregulation. Airline consumers reached more milestones and the Department of Transportation (DOT) put into effect more passenger protections than in the history of the department. Here...
This is one is a series of articles about my work for travelers through the Consumer Travel Alliance (CTA). This organization is a tax-exempt non-profit, so any donations are fully tax deductible. We have been working in Washington, DC, for about a year now and have...
United Airlines has relented and agreed to a 60-day waiting period before imposing their new draconian billing directives issued to 28 travel agents less than a month ago. The new requirements limit the agencies to paying all credit card fees and then forwarding fare...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
