Have travelers lost the class war?

  Thanks to Christopher Elliott for mentioning the unmentionable — “class” — in an article in USA Today on “the growing rift between the ‘haves’ and ‘have-nots’ in travel.” This was excerpted from Edward...

Do we look at flying in coach as time in Purgatory?

I was shocked when I read that the new United-Continental CEO, Jeff Smisek, said matter of factly, “The back of the product on the 747 that United flies is not an acceptable level of product. I know that.” Coach on United is unacceptable. That’s...