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On British Airways, check in on time or forfeit your ticket, whether it’s $900 or $9,000

by Janice Hough | Mar 25, 2016

Most travelers know that the days of rushing to the airport and getting on a plane at the last minute are over. Passengers have been advised for a long time that they should arrive at least an hour in advance for domestic flights, and two hours for international...

What we’re watching: BA’s tearjerker, UA’s Team USA, Airport jumbo jet hotel

by Charlie Leocha | Feb 22, 2014

Enjoy this a video that plays to India’s all-work-and-no-play lifestyle of those with young families. See how United Airlines advertised their Olympic sponsorship. Finally, look inside one of the most unique airport hotels in the world. A tearjerker from BA and...

What we're reading: Memphis open for business, Peace in the BA sky? Qantas/AA joint venture

by Charlie Leocha | May 13, 2011

Mississippi River flooding spares some tourist areas, threatens others Memphis is letting travelers know that they are open for business. Just downstream, the news isn’t so good. However, with news reports of flooding in Memphis and reporters pointing to Beale...

BA and Iberia agree to merger. Is this good for international travelers?

by Charlie Leocha | Apr 13, 2010

Perhaps even more important that the merger agreements being considered here in the U.S.A., mergers in Europe are changing the landscape of international travel. This consolidation was just punctuated by the BA/Iberia agreement last week. During the past year or so,...

AA, BA, IB, et.al. get antitrust immunity, consumers get less competition

by Charlie Leocha | Feb 15, 2010

Over the weekend, the Department of Transportatin (DOT) announced that they have given the oneworld Alliance provisional antitrust immunity. This brings oneworld into line with SkyTeam and Star Alliance and is the final nail in the coffin of advancing competition...
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Recent Posts

  • Where’s the red line on airline fees? Family seating? Wheelchairs? Who knows?
  • A simple research item many travelers forget to do, like checking for required dates.
  • Fourteen cruise travel mistakes too costly to not avoid.
  • The 17 worst air traveler behaviors readers, friends and family have encountered in 2026
  • Rising hotel taxes need better disclosure. Here’s the fix.

Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • – Removal of restaurant fees from DC area eateries — this is an ongoing project
  • – Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
  • – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • – Creation of the Advisory Committee for Aviation Consumer Protections
  • – Advertised airfares now include airfare plus, mandatory taxes and fees
  • – Lost/damaged/delayed luggage compensation limit increased to $3,800
  • – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

View More Accomplishments

Our Mission:

The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Travelers United is a nonprofit tax-exempt 501(c)(3) organization.

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