by Janice Hough | Sep 30, 2025
Can some simple boarding announcements make air travel better? Airlines are boarding flights earlier and earlier these days. With the possible exception of Southwest, which has quick turnarounds down to a science, most US carriers now seem to be boarding domestic at...
by Janice Hough | Jul 20, 2016
While many travelers love summer vacations, most frequent travelers don’t love the summer airline boarding process. It may be because airlines charge for the wrong bags. It’s not just that flights are full. Summer has a higher percentage of families and...
by Janice Hough | Nov 13, 2013
At this point, with a few exceptions, fees for checked luggage are pretty ubiquitous. And, passengers are resigned to paying them. From a traveler and travel agent perspective, however, I think they’re charging fees for the wrong baggage. With a simple change,...
by Janice Hough | Nov 4, 2011
Airline boarding has become such an issue that the New York Times even devoted a major story to it recently. In short, for all the fancy models the major airlines come up with, boarding is taking longer and longer. Now, since many carriers are charging for early...
by Janice Hough | Oct 13, 2009
The boarding process is no one’s favorite part of a trip. First there’s the tension of “will we actually start boarding or will there be a problem?” Then there’s the crush of people who always jam the gate area, regardless of their...
