by Janice Hough | Mar 31, 2011
Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication....
by Janice Hough | Mar 3, 2010
When United Airlines switched over to a miles plus co-pay system this year, they touted it as an enhancement for clients. One advantage to the new system is that almost all airfares are upgradeable and travelers don’t have to play the buy-an-upgradeable-ticket...
by Janice Hough | Jan 28, 2010
Sometimes booking a trip is an invitation to a potential nightmare, especially, when trying to use frequent flier miles, either with a free ticket or an upgrade. United Airlines’ new cash-and-miles frequent-flier upgrade rules are making the process fraught with...
