by Janice Hough | Sep 26, 2011
Only a few years ago online check-in seemed like a novelty. Airlines would even bribe passengers with extra miles to try it. Now, while no U.S. carrier charges more to check in at the airport, yet, online check-in is becoming increasingly ubiquitous and easier. In...
by Janice Hough | Sep 6, 2011
The travel industry has a lot of jargon. While much of it is relatively useless except to people in the industry. many of these terms matter. One of those is “record locator.” In short, a record locator is the confirmation code for a flight, with the...
by Janice Hough | Nov 9, 2010
Airline schedule changes are an unfortunate fact of the traffic business; especially when they result in missed connections or new times that don’t work with travel plans. Why do airlines do it? Sometimes it’s an increase or decrease in demand, other times...
by Janice Hough | Jan 28, 2010
Sometimes booking a trip is an invitation to a potential nightmare, especially, when trying to use frequent flier miles, either with a free ticket or an upgrade. United Airlines’ new cash-and-miles frequent-flier upgrade rules are making the process fraught with...
by Janice Hough | May 15, 2009
Following in US Airways’ footsteps, United Airlines, starting May 14, is raising baggage fees to $20 for the first bag, and $30 for the second. Passengers who prepay baggage fees online, however, pay the current charges of $15 and $25. Although actually, the...
