by Janice Hough | Apr 18, 2011
One thing I’ve noticed in a lot of responses to posts is that many travelers have no idea of exactly when and why travel agents charge service fees. It doesn’t help that there is no consistency in the industry. Here’s a little background to perhaps...
by Janice Hough | Nov 1, 2010
Many travelers who don’t regularly use travel agents are surprised that; (a) there are still any “brick-and-mortar” agents around, and (b), that anyone still uses them. Admittedly, the internet has helped put a lot of agents out of business, but...
by Janice Hough | Jun 5, 2009
Expedia just found out that the answer is yes. At least according to a Seattle Superior Court ruling. The company was ordered to pay consumers $184 million, for hotel transactions February 18, 2003 to December 11, 2006. Part of the case revolved around the issue of...
