by Janice Hough | Mar 31, 2011
Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication....
by Janice Hough | Jan 27, 2011
Like a lot of things about travel, using miles for an upgrade used to be relatively easy and straightforward. Not anymore. Now most carriers have a myriad of different options based on fare level and mileage used, and most have introduced the dreaded words...
by Janice Hough | Jul 15, 2010
As much as travelers might hate them, upgrade co-pays are probably not going away. At up to $500 one way, at this point they have to be a significant revenue source, although the airlines are not releasing figures. In the case of American Airlines, which charges the...
by Janice Hough | Jul 13, 2010
Nobody loves co-pays when they are upgrading with miles, but most frequent travelers are grumpily getting used to them. For two clients on American Airlines, however, the $750 they paid to upgrade flights to Costa Rica ended up causing a mistake that could have...
by Janice Hough | May 21, 2010
“Co-pay” may be a five letter hyphenated word, but it’s a four-letter word to many frequent travelers. United Airline’s decision to add cash payments to mileage upgrades this year ranks as, perhap,s one of the most unpopular things the airline...
