by Janice Hough | Mar 28, 2013
As airlines try to automate more and more of their business, one increasing fact of life for travelers is the automatic rebooking program. Instead of calling or lining up or even going online to have an agent rebook a flight where there has been some kind of travel...
by Janice Hough | Feb 23, 2009
As airlines try to cut staff and costs, more and more of the travel process has become automated. From reservations to check-in to customer service, it’s hard to tell sometimes there are actually still humans involved in the process. With all the automated...
