As unruly airline passenger incidents take off, a search for solutions
Incidents involving unruly airline passengers have been rising in recent years. In 2017, airlines reported one altercation for every 1,053 flights, up 35 percent from the previous year, according to the International Air Transport Association (IATA).
Drugs and alcohol play a leading role in many of these incidents. IATA says 27 percent of the cases involved alcohol consumption or some other kind of intoxication. An additional 24 percent were related to noncompliance with smoking regulations.
“Drink-fueled air rage is becoming more commonplace,” says Robert Quigley, a senior vice president for International SOS and MedAire, which provide travel-security services. “Multiple agencies that oversee in-flight regulations are now collaborating with the commercial airlines to review present practices of the selling and the consumption of alcohol in both airport bars as well as in-flight.”
Unruly passengers seem to be a simple problem: Too many airline passengers are getting drunk. But the solution is not so simple. Some passengers say the obvious answer is for airlines to limit sales of alcoholic beverages. But airlines are leaning toward a regulatory fix, perhaps because they’re reluctant to lose the revenue from selling alcohol to passengers.
If you’re on a plane this summer with someone who’s had one too many, you can still protect yourself. But you’ll have to be proactive. (More on that later.)
Airline crews are trained to handle intoxicated passengers. They also have strict policies to prevent inebriated passengers from boarding — but they don’t always work.
Randall Flick, a recently retired airline pilot, recalls one traveler who breezed past a gate agent and boarded Flick’s plane while “heavily” intoxicated. “I told him that he wasn’t getting on his flight. I don’t think he really understood,” says Flick, who lives in Sellersburg, Ind.
The inebriated traveler and the gate agent were both at fault, Flick says. He should have had less to drink before boarding. She should have screened him properly and kept him off the plane.
“The gate agents didn’t always notice when a passenger was intoxicated,” Flick says. “Most of the time, the intoxicated passenger just went to sleep as the cabin altitude rose during the flight. But an intoxicated passenger could endanger the safety of others during an emergency.”
Federal law prohibits flight crews from allowing “obviously intoxicated passengers” to board aircraft, and it doesn’t allow flight attendants to serve alcohol to anyone who appears intoxicated. Another regulation prohibits passengers from “assaulting or intimidating” crew members and interfering with their duties. Doing so carries a fine of up to $35,000 and a prison sentence of up to 20 years.
For some air travelers, the solution to this unruly passengers problem seems clear: If the government can end smoking on flights, then why not ban drinking? Barring that, why don’t airlines better enforce the rules that prohibit intoxicated passengers from boarding an aircraft and continuing to drink on board?
“Don’t allow people to board a plane if they’re obviously drunk and limit the drinks any passenger can have in flight,” says Barbara Howell, a frequent air traveler and registered nurse from Carpinteria, Calif.
But alcohol isn’t always the problem. Consider what happened this year on a Delta Air Lines flight from Seattle to Los Angeles. A passenger allegedly refused to stay seated and walked toward the cockpit several times. The flight diverted to Portland, Ore., and police arrested the passenger, who told authorities that he had been high on methamphetamines before he boarded the plane.
The airline industry believes that more regulations would help. IATA, which represents the worldwide airline industry, has lobbied for stronger international treaties to deter unruly behavior. The organization says gaps in the international conventions governing such offenses allow many unruly passengers to escape punishment. It wants, at a minimum, for authorities to clarify what constitutes unruly behavior and to reinforce the right of airlines to seek recovery of the significant costs of dealing with unruly passengers.
“We need more countries, including the U.S., to ratify a new treaty that closes loopholes that enable unruly passengers to elude any legal consequences on international flights,” says Tim Colehan, an IATA assistant director.
Experts believe that a few practical steps would also reduce the number of unruly passengers in the air. MedAire’s Quigley says airlines need to develop an industry-wide policy that limits the number of drinks per passenger and to enforce this policy consistently. Gate-screening processes should also be tightened, he says, and should involve airport-security personnel, not just airline employees.
“Flight attendants are not trained or expected to act as law enforcement agents,” Quigley says.
One obvious solution for unruly passengers is to stop serving alcohol on board, an idea regularly floated by passengers who have grown tired of the seemingly endless parade of such incidents. But liquor, beer and wine account for more than half of all in-flight sales, so it’s unlikely that the airline industry will go there.
As usual, the unruly passengers fix is up to passengers. For your safety and that of your fellow passengers, avoid alcoholic beverages or recreational drugs before and during a flight. If you’re seated next to someone who is drunk or high, don’t wait for the cabin doors to close. Report the passenger immediately, but discreetly, to a flight attendant. Someone who smells like a distillery shouldn’t be allowed to board. If the flight crew doesn’t do anything, and there’s no empty seat to move to, ask to take the next flight, time permitting.
Just remember that until we find a workable unruly passengers solution, you don’t have to become another anecdote in an air-rage article.
Christopher Elliott’s latest book is “How To Be The World’s Smartest Traveler” (National Geographic). This column originally appeared in the Washington Post.
Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. Read more of Christopher’s articles here.