Why cheap airfares and bad airline service make money

The real reason bad airline service is profitable¬† If you’ve always suspected bad airline service is the quickest flight path to profits, then here’s your proof. A new study by the University of Nevada, Reno, finds there’s no link between customer satisfaction and an airline’s financial performance. That’s right, an airline can mistreat you and … Continue reading Why cheap airfares and bad airline service make money