The most important question to ask if you really want early hotel check-in Most travelers who book hotels and arrive in a city early in the day would love to get early check-in when they arrive. But most hotels have a regular check-in time of 3:00 or 4:00 p.m....
Obscure rules add mystery to attempted upgrades Today, airline travel is increasingly less pleasant in economy class. Upgrades are looking more and more appealing to travelers. However, understanding how the deck is stacked will help with any attempted upgrades. The...
Security and passwords are important, especially when they’re used for something you care about. And, most frequent travelers care very much about their mileage and accounts. United Airlines, one of America’s largest, is changing its frequent flier...
Airlines are not out to make friends; they are out to make money. We get it. That generally means that infrequent fliers get ignored while the carriers cater more to their frequent fliers. Increasingly, United penalizes elite fliers as well. For many travelers who...
Upgrading airline tickets is getting harder and harder, especially for anyone who doesn’t have elite status. One alternative: simply buy first class tickets. To that end, carriers have come up with an increasing number of discounted premium cabin fares. But...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
