The non-partisan battle over DCA’s Beyond-the-Perimeter Rule roils aviation politics. Don’t ignore and don’t forget passengers. The debate about changing the perimeter rule has Democrats fighting Democrats, Republicans fighting Republicans, network carriers...
Southwest Airlines’ record-keeping is good — very good. First up, to be honest, like many travel agents, I don’t book Southwest that often. The airline that has, or had, a warm fuzzy relationship with consumers is difficult for those of us in the industry...
It can be expensive for families to sit together. That is wrong. Few travel issues are more contentious than having families sit together on airplanes. Sure, nobody wants young children to sit by themselves, but that doesn’t mean that travelers who have booked...
Few travel issues are more contentious than having families sit together on airplanes. Sure, nobody wants young children to sit by themselves, but that doesn’t mean that travelers who have booked way in advance or paid a premium want to give up their seats,...
Jetblue, Southwest and Spirit are increasing Latin American flights JetBlue, Southwest and Spirit are flying where the major airlines have weak alliances; that means South America. But the going isn’t always easy, especially in Mexico City, where Delta and...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
