by Janice Hough | Nov 25, 2009
With all the customer service “enhancements” the airlines like to trot out, one would think more customers would enjoy the travel experience. Unfortunately, it feels like many enhancements are either revenue enhancements — like fees — or simply...
by Janice Hough | Oct 12, 2009
Most frequent travelers know always to check departure gate monitors upon arrival for a connecting flight, despite any information printed on the boarding pass, or passed on by a helpful flight attendant. Some, perhaps more paranoid or from bitter experience, check it...
by Janice Hough | Jun 8, 2009
Mimi Sheraton in the New York Times wrote about food she would travel the world to eat. While there are a number of foods and dining experiences that I consider travel highlights, there are actually a few of them that don’t even require leaving the airport....
