Nine consumer advocacy groups sent a joint letter to Congress dealing with passenger protections. This letter deals with travelers’ urgent needs and priorities exacerbated by the pandemic. It also deals with passenger protections not finalized in the current bill....
Missed connections caused by airline delays should be the responsibility of the airlines. Recently, a study indicated that airline delays have increased at airports across the country. The usual question Travelers United receives is whether or not these delays are...
Personal observation and your smartphone can help you get essential flight delay and cancellation data to help you prevent travel meltdowns. I often fly between Philadelphia and Los Angeles. A few years ago, when I went to the gate for my flight, I saw that the plane...
The human touch still beats technology during problematic delays. My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York, the plane was only an hour late. Then there...
When you have problems during airline travels, find a person to help you rather than depending on technology My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
