When an airline does not provide service or if refunds are not provided, use DOT’s Web form. During the pandemic, Travelers United fielded hundreds of complaints. I personally told travelers that if they wanted action they should complain to the Department of...
The government, airlines, airports, and ancillary services were not prepared for the post-pandemic passenger flood. Every time I hear about a passenger lashing out at a flight attendant, I cringe. First, because violence does not solve anything ever, and Travelers...
Travelers United’s President reflects on the dearth of change in aviation regulations About nine months ago I participated in a discussion about the regulatory approach of the new (at that time) administration consumer issues. We considered rules finalized or...
AA was the first to cancel operations due to staffing problems. Soon others will as well. Any situation involving labor staffing problems is complicated. But it’s pretty clear that American Airlines did furlough many pilots. And pilots who have been away from...
The airline industry must hate its passengers. They make it difficult, if not nearly impossible, for travelers to comparison shop. And, they are making the travel experience as horrible as possible to generate more profits from extra fees. Airlines do not want air...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.