Consumer protection notification and DOT airline complaint systems need improvement. Improving the Department of Transportation (DOT) processes to help passengers is a Travelers United goal. DOT has enhanced its website and provides better customer service...
Here is a recap of the DOT denied boarding rules today. Note the exceptions to these rules: Passengers must meet the required check-in times; no compensation is needed, and passengers should check the airline’s “boarding priority” (the rules that...
Near monopolies make airlines anathema to good customer service. A story in the April 15, 2017, issue of The Atlantic started with these paragraphs. It dealt with customer service. That’s more than five years ago. A security guard stops a customer as she tries...
Hold contractors liable for airline reservation system failures Recently, airline reservation system failures produced 2,000 delays and 238 cancellations. A technical issue with Sabre Corporation impacted major airlines in America and all travelers. The airlines most...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
